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    Email is the fastest way to reach us for product inquiries, service, or troubleshooting.  We typically respond within the same day.  You can either use the form below or write us at

    If you are experiencing a product issue, please bullet point your observations, e.g., grinding, squeaking, the general area the irregularity seems to be coming from.  Avoid diagnosing or assuming a specific component to be the cause.  Take a video and/or photo(s) of the issue to share with us once we connect.  We'll then figure out a time and date to figure out a solution if email is insufficient. 

    For urgent matters, feel free to give us a call at (971) 808-0132.

    Hoyt St team